Returns

We always strive for perfection and hope that you are pleased with your purchase, however we understand that sometimes you may need to return something and we try to make the process as painless as possible.

If you would like to return or exchange your item please e-mail customer service at info@soboconcepts.com   to let us know. In your e-mail, please include your order number, so we can properly reference the return, the tracking number for the return shipment, so we can ensure we receive it, and the reason for return or exchange. If you would like to exchange an item for a different one or different size, please make sure to list the exact item or size you would like to receive instead.

Please mail all returns or exchanges to:

SOBOcustom - Returns
7251 NE 2nd Ave Suite 111
Miami
Florida 33138
United States

Once the merchandise is received we will process the necessary exchange or refund. Items should be returned in their original product packaging. The customer is held responsible for all shipping related charges for sending items back to us. We will only pay the return shipping costs if the return is a result of our error, by crediting your order.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

What can be returned: All pre-printed stock items that we sell can be returned. Custom printed items that are either incorrect or defective may also be returned.  All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: Please understand that we cannot accepts returns on custom printed items, unless they are defective or printed incorrectly.  Returns must be made within 15 days of receipt of purchase and must be in like new condition to be eligible for return.

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges unless the return is a result of our error, in which case we will credit your order for the shipping charges.